• While most organisations have achieved end-to-end shipment visibility, few can turn that data into actionable insights, with only 59% using it proactively to predict issues and just 18% able to intervene consistently when delays occur.
• Rising consumer expectations for reliability, transparency, and proactive updates are increasing pressure on logistics, with delays driving higher costs, service strain, and customer complaints.
• Future readiness depends on modern, connected systems and AI-powered insights, enabling organisations to anticipate disruptions, reduce manual work, and respond quickly, moving from reactive to predictive logistics.
   

FedEx has released its first-ever Future of Logistics Intelligence Report, amid growing supply chain pressures. The findings reveal that while most organizations have achieved end-to-end shipment visibility, far fewer can turn that data into the insights and actions needed to stay competitive in today’s environment.

“Many organizations can see what’s happening in their supply chains, but leaders in the space can predict and act fast enough when it matters most,” said Jason Brenner, senior vice president, digital portfolio at FedEx. “Closing the gap with logistics intelligence, supported by analytics, AI and close partnerships with your carrier, will help organizations move from reacting to disruptions to anticipating them, minimizing impact and delivering a leading customer experience.”

The report delves into the following notable findings and more:

Intelligence Drives the Advantage:

• Most leaders polled express confidence in their ability to track shipments, yet the data reveals a gap between what organizations can see and what they can do.
• Just 59% of organizations use data proactively to predict and prevent issues, while 25% use it reactively, and 11% use it for visibility into current issues.
• Only 18% say their teams are always able to intervene when shipments are delayed.

Consumers Expect Intelligence at Every Touchpoint:

• Consumer expectations for reliability, transparency, and proactive communication are accelerating the need for logistics intelligence at every touchpoint.
• Decision-makers say consumers prioritize reliable delivery windows (36%) and end-to-end shipment tracking (34%).
• Limited visibility and delivery delays remain the most common shipping-related complaints.
• Organizations see higher costs to serve (53%), increased strain on service teams (47%) and more customer complaints (46%) as a result of delays.

Preparation for the Future of Logistics is Key:

• Only 43% of leaders strongly agree that their logistics systems are future-proof, meaning they can adapt to shifting customer expectations, compliance demands and market conditions.
• The report points to modernized, connected systems and AI-powered insights as the foundation for future readiness, enabling organizations to predict disruptions earlier, reduce manual work, and respond with greater speed and confidence.
   

“Being ready for what’s next, building long-term resiliency and competitive differentiation, requires investing in systems that go beyond meeting today’s needs,” said Brenner. “Connected data, analytics, and AI are essential to making that shift. At FedEx, we’re making supply chains smarter through our suite of data-powered digital solutions that support our customers’ growth and help them become more future-ready.”

Source: https://aircargoweek.com/inside-fedexs-future-of-logistics-intelligence-report/ 

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