China Airlines, one of Asia’s leading international carriers, announced its 2024 Service Quality Evaluation Report for Ground Handling Agents (GHA), including ramp handling and warehousing services.
According to China Airlines’ regulations on service quality monitoring and evaluation, stations are classified into four categories: A+, A, B, and C. Among them, Noi Bai International Airport (HAN) is listed in Category A, together with 17 other international stations providing cargo handling services for the airline.
In 2024, ALS Cargo Terminal Joint Stock Company (ALSC), the cargo handling service provider for China Airlines at Noi Bai International Airport, outperformed 16 other stations in Category A and was honored, together with Chubu Centrair International Airport, Nagoya (NGO), achieving “Rank 1st “ with an “Excellent Result”.
On 30th Sep 2025, the Vietnam branch of China Airlines presented ALSC with a Certificate of Excellence Ground Handling Agent Award, officially recognizing the company as the Outstanding Ground Handling Agent of 2024, in appreciation of its continuous dedication to improving cargo service quality.
To determine the evaluation results, China Airlines conducted quarterly service quality surveys among its ground handling partners at all cargo-handling stations worldwide. The comprehensive assessment covers key performance areas, including cargo handling capability, special cargo management (such as dangerous goods and temperature-controlled shipments), accuracy and safety performance, and security compliance....
At the award presentation ceremony, Ms. Tran Thi Ha Tuyet, Cargo Manager of China Airlines in Hanoi, expressed her strong confidence in the close and long-standing partnership between the two parties. She emphasized that ALSC’s professionalism, proactive attitude, and continuous improvement efforts have been and will continue to be a key foundation supporting China Airlines’ sustainable growth in the Vietnamese market.
On behalf of ALSC, the Board of Directors extended its sincere gratitude to China Airlines for honoring the company with such a prestigious award. ALSC affirmed that the close cooperation, mutual trust, and strong partnership between the two sides are crucial factors enabling ALSC to maintain and enhance its service quality. ALSC reaffirmed its commitment to ongoing improvement and innovation to achieve even greater success in the years ahead — honoring the trust and confidence of both partners and customers.
ALSC’s achievement is a clear reflection of the professionalism, dedication, and unwavering commitment of its entire team in continuously enhancing the quality of cargo handling services. The company has made comprehensive investments in modern infrastructure and advanced equipment, standardized its operations according to international standards, and focused on intensive training programs covering safety, security, and customer service excellence.
In addition to the Certificate of Commendation from China Airlines, throughout its years of operation, ALSC has also been honored with multiple prestigious awards for service quality from major international airlines such as Turkish Airlines, Cathay Cargo, China Southern Airlines, Japan Airlines... This is not only a recognition of ALSC’s continuous dedication and enduring efforts over the years, but also a powerful motivation for the company to further affirm its pioneering position in the air logistics industry in Vietnam and the region.
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