As air cargo continues to grow more dynamic and decentralized, terminal operators face increasing pressure to deliver speed, visibility, and consistency. For Menzies Aviation, this challenge translates into building a global cargo network powered by data, automation, and standardization—alongside people and equipment.
“Our goal is to become the cargo terminal operator of choice across the global supply chain,” said Beau Paine, Executive Vice President of Cargo at Menzies Aviation. “This means delivering the same high standard of service, transparency, and digital capability—whether operating in Jordan, India, or Australia.”
At the core of this vision lies the Menzies Aviation Cargo Handling (MACH) system, a cloud-based, standardized cargo management platform being deployed across 54 locations worldwide.
“This system ensures operational consistency across our network and allows us to monitor performance at a granular level,” Paine explained. “We’re integrating digital document handling, smart cabinets for handheld devices, weight and dimensioning apps, and inventory-tracking robots.”
The MACH platform also facilitates real-time visibility and centralized performance monitoring, enabling Menzies to identify inefficiencies, reduce manual errors, and enhance customer trust. Innovations like SMS and QR code-based truck call-forwarding further automate and improve transparency.
Investing in Infrastructure to Match Innovation
Advanced systems require modern facilities, and Menzies is making significant investments in infrastructure. Recently, the company has opened or announced several key projects:
A 245,000 sq ft terminal at Kempegowda International Airport Bengaluru, capable of handling 360,000 tonnes annually.
A new cargo center at Queen Alia International Airport, doubling capacity in Jordan.
A greenfield facility at Western Sydney Airport, designed for compatibility with autonomous vehicles.
Each site prioritizes digital readiness, scalability, and sustainability.
In parallel with MACH, Menzies is deploying AI-driven tools to enhance accuracy and predictability. For instance, the company has implemented a system to cross-check flown weight at the invoice level against the tendered weight on Air Waybills, flagging discrepancies before they escalate into billing issues.
Additionally, the forthcoming relaunch of Menzies’ Track and Trace platform will provide message-level shipment visibility across global operations.
“These tools are not about automation for automation’s sake,” Paine emphasized. “They aim to eliminate friction, reduce manual errors, and build customer confidence in every shipment.”
Safety and Sustainability as Pillars of Operations
Amid rising risks of cargo crime and cybersecurity threats, Menzies is reinforcing security through a combination of advanced technology and a robust safety culture.
“At key stations, we’ve installed advanced surveillance systems with motion detection, activity zones, and analytics to detect irregularities,” Paine noted. “A strong emphasis on hazard and near-miss reporting has also significantly reduced incidents across our network.”
Sustainability remains a core business priority. In 2025, Menzies will implement the IEnvA environmental certification across its cargo network, adopting a structured aviation-specific environmental management system.
Key initiatives include reducing single-use plastics, promoting biodegradable alternatives, and expanding recycling efforts for pallets, uniforms, and general station waste.
Digital transformation also plays a pivotal role in achieving sustainability goals. “Every digitized document and every truck processed more efficiently contributes to our carbon reduction efforts,” Paine added.
The company is also introducing SMART building technology in key terminals to monitor and optimize energy consumption and environmental performance in real time.
Building for the Future of Cargo
As e-commerce and express flows redefine the concept of “urgent cargo,” Menzies focuses on scaling operations through technologies like autonomous vehicles, drones, and machine learning—without introducing inefficiencies.
“Customers demand speed and predictability,” Paine explained. “Our goal is to leverage technology to meet these expectations while ensuring operational scalability.”
However, Menzies remains grounded in practicality. “Innovation isn’t about flashy tools,” Paine stated. “It’s about delivering solutions that work in real-world operations for real customers every day.”
As the air cargo sector enters an era of volatility, automation, and integration, Menzies is positioning itself as the partner of choice—offering reliability, visibility, and value at scale.
Source: https://aircargoweek.com/the-next-generation-of-cargo-terminals/
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